Refund Policy

Last updated: August 2026

We want you to be confident in your DubRelay subscription. This Refund Policy explains when you may be eligible for a refund and how to request one. Our core principle is straightforward: unused credits are refundable.

Core principle: We offer refunds based on unused usage credits. We do not operate a fixed "no-questions-asked" refund window. Refunds are calculated according to how much of your subscription you have actually used.

1. First-Time Subscribers

If this is your first paid subscription to DubRelay, you may request a full refund if both of the following conditions are met:

Your request is made within 3 business days of your initial subscription payment.
Your total usage during this period is less than 10% of your plan's included credits.

If both conditions are satisfied, we will issue a full refund of your first subscription payment.

2. Beyond the First-Subscription Window

For requests that fall outside the conditions above, or for renewing subscribers, refunds are calculated on a pro-rata basis:

Used credits are non-refundable. Once credits have been consumed to generate dubbed video, translation, or voice output, the associated cost has been incurred and cannot be refunded.
Unused credits are refundable. The unused portion of your subscription may be refunded, prorated based on the remaining credits in your current billing cycle.

3. Free Plan

The DubRelay Free plan does not involve any payment. As such, no refund is required or applicable. You may stop using the free plan at any time without any obligation.

4. Non-Refundable Features

Certain features incur real-time infrastructure and API costs at the moment they run. Credits consumed by the following features are non-refundable, regardless of when the refund is requested:

Voice cloning: Generating or training a custom voice model consumes credits that cannot be refunded, as the underlying API cost has already been incurred.
Lip-sync alignment: Running lip-sync processing on a video consumes credits that cannot be refunded.

5. Monthly Subscription and Auto-Renewal

DubRelay monthly subscriptions do not automatically generate refundable charges for renewal. The specifics are as follows:

For international payments where auto-renewal is enabled, cancelling your subscription before the next billing date means you will not be charged for the following month. You continue to have access until the end of the current paid period.
We do not issue refunds for a renewal charge simply because auto-renewal was not cancelled in time. Please manage your subscription settings in advance to avoid unwanted charges.
If you believe a renewal charge was made in error, contact us and we will review your case.

6. How to Request a Refund

To request a refund, please contact our support team with the following information:

Email support@dubrelay.com from the email address associated with your DubRelay account.
Include your account email and your order number (found in your billing receipt or account settings).
Briefly describe the reason for your request so we can process it accurately.

7. Processing Time and Method

Processing time: Approved refunds are processed within 5-10 business days of confirmation.
Refund method: All refunds are returned to the original payment method used for the purchase. We are unable to refund to a different card or account.

The exact time the funds appear in your account may additionally depend on your bank or payment provider.

8. Contact Us

If you have any questions about this Refund Policy or need help with a refund request, please reach out to us at support@dubrelay.com.